Privacy Policy

This Privacy Policy governs how F2P (“we,” “us,” “our,” or “Company”) collects, uses, shares, and protects information provided by users through F2P’s website ( www.factory2pharmacy.com ). By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. What is Personal Information?

Personal Information is any information that can directly or indirectly identify you. This includes information you provide us or that is generated during your use of F2P’s services, which we may collect for legitimate purposes outlined in this policy. It does not include anonymized or aggregated data that does not identify you individually.

Sensitive Personal Data includes details such as passwords, financial and health records, biometric data, and other identifiers that you may provide to F2P during the course of using our services. Public information or data disclosed through legal channels is not considered Sensitive Personal Data.

By using our app or website, you consent to our collection and processing of your Personal Information, including any sensitive data shared with F2P. You confirm that you have the necessary authorization for any third-party information shared with us. If not, you are solely responsible for any unauthorized disclosures.

2. Types of Data We Collect

When you interact with F2P, we may collect:

  • Contact Information : Name, address, phone number, and email.
  • Demographics : Gender, age, date of birth, nationality, and marital status.
  • Usage Data : Search history, service history, and interactions with our platform.
  • Health Data : Medical history or records shared during usage of our services.
  • Professional Information (for healthcare providers): Qualifications, certifications, and expertise.

We may also collect cookies and similar data to enhance your experience. By visiting our site, you authorize us to use cookies for personalization and analytics.


3. Sources of Data Collection

For Users: We collect information through our app, website, and during interactions with our customer service channels, such as calls or emails. Additionally, with consent, data may be shared with us by healthcare providers affiliated with F2P.

For Healthcare Providers: Information about professional credentials, experience, and any interactions within our app or website may be collected to provide quality services to users.

4. Use of Collected Data

We use your information for purposes that include:

  • Service Provision : Registering you for F2P services, communication, and user support
  • Personalization : Tailoring healthcare plans, providing recommendations, and showing relevant content or ads.
  • Research and Development : Improving our services and developing new offerings.
  • Professional Information  (for healthcare providers): Qualifications, certifications, and expertise.
  • Compliance and Security : Ensuring data security, compliance with legal requirements, and investigating potential misuse.

Specific uses may also include maintaining electronic health records and sharing information with selected healthcare providers as authorized by users.


5. Data Retention

F2P retains personal information as long as necessary to provide services or as required by law. Anonymized data may be stored for research purposes. Once a user account is closed, we may delete data unless required to retain it for legal, fraud prevention, or operational reasons.


6. Disclosure and Transfer of Data

We may share your information with third parties in the following cases:

  • Service Providers : Companies providing services on our behalf, including data storage, payment processing, and customer support.
  • Business Affiliates : Affiliates or subsidiaries involved in providing or supporting F2P services.
  • Law Enforcement : In response to lawful requests by regulatory or enforcement agencies.
  • Aggregated Data : Anonymized data may be shared with research partners or advertisers.

If F2P undergoes a business restructuring, including a merger or acquisition, user data may be transferred to the relevant party.

7. Data Protection

F2P implements industry-standard safeguards to protect user data. We employ technical and physical measures to prevent unauthorized access and require third parties to maintain similar standards of data protection. However, users are responsible for securing their devices and any data shared through these devices.

8. User Rights

Users have the right to access, correct, or delete personal data. You may update your information on our platform or by contacting us. If you withdraw consent for certain data use, this may impact our ability to provide services.

For questions or to exercise your rights, please contact our Grievance Officer at media@ethix.in